Policies & Holidays
Policies & Holidays
PEACEFUL MOUNTAIN COMMUNITY
Guests come to Strawberry Creek Inn to commune with nature and to partake of the serenity and beauty that the property offers. It’s the same reason our neighbours bought their homes. For this reason we will only book events that support the quiet enjoyment of the neighbourhood that we and our neighbours expect in this peaceful mountain community.
RESERVATION SYSTEM OVERRIDES AND SUPERSEDES
Please note that at all times, policies in our reservations system and attached to your specific booking override and supersede any general policies as outlined here. Information included here is to help you plan your booking, and you will be presented with polices, terms and conditions applicable to your particular reservation during your booking and in your confirmation.
OFFERS & AVAILABILITY SUBJECT TO CHANGE OR WITHDRAWAL
By using this website and reservation booking system, you agree that Strawberry Creek Inn may withdraw or cancel any offer or availablity at any time or any booked reservation within 48 hours of being made as allowed by law, in particular in the unusual instance of an error or glitch. With the exception of cancellations made for errors, Strawberry Creek Inn will do our best to correct the issue first, and will always seek approval before modifying any reservation in the rare instances necessary for other reasons.
RESERVATION GUARANTEE & CANCELLATION
A rent deposit equivalent to one-night’s lodging plus occupancy tax is due and collected at the time of the booking for stays of less than one week; stays booked after the cancellation cutoff date will have the entire balance due collected as a deposit. For stays of longer than one week 50% of the lodging plus occupancy tax (when applicable) will be collected at the time of booking. If you must cancel, your deposit, less a processing fee (based on your rate), is refundable if we are notified by the rate cancellation deadline in your booking when you reserved and sent in your confirmation. This is usually one or two weeks in advance of your arrival date. In the event of a cancellation with less notice than the above, regardless of reason, the guest expressly authorizes innkeeper to charge the balance due to the guest’s credit card. Unless authorized by Innkeeper (such as a scheduled late check in), failure to check-in during the standard check-in period (2-5 p.m.) signifies a “no show” and relieves the innkeeper of the responsibility of holding the room for any additional nights. National holidays and local event days often carry an earlier cutoff date (30 days for some) unless the Flexible Direct rate is booked. Advance Purchase rates, if offered, also carry more restrictions, including being non-refundable.
CANCELLATION & MODIFICATION NOTICE
To avoid errors and for your protection, any Notice to Strawberry Creek Inn for modifications or cancellations must be delivered via email during regular business hours (9am-5pm USA PST daily), and if received outside business hours will be considered received the next business day. We highly recommend replying to the confirmation email with your instructions, then calling to confirm receipt; our systems are the only official record of receipt, as we cannot be responsible for server/filter errors.
MINIMUM STAYS & DISCOUNTS
Weekends (Friday & Saturday nights) have a two-night minimum stay requirement. Holidays listed on on this page will have 2,3,or longer minimum stays.
One night bookings may be allowed if there is any left-over availability, usually just a few days prior. Discount rates, if offered, are not guaranteed until booked and confirmed. Most discounts are only available online and on our own website (not a partner site). Discounted weekly pricing is available for longer-staying guests.
Check in time is from 2:00 pm to 5 pm with the option for later check in with prior appointment and arrangement. Late arrivals are only accepted with prior scheduled appointment. Details and instructions will be provided on check-in day. When occupancy is high we cannot guarantee that accommodations will be ready by 2:00 pm, although we make every effort toward that goal. Check out is by 11 am.
Pets are not allowed at Strawberry Creek Inn.
Most rooms and Suites can only accomodate two persons, regardless of age, due to size and restrictions for fire rules regarding egress/ingress. Occupancy is established at the time of the booking. The innkeeper must be notified in advance about any change in the number of guests, which might require separate accommodations and/or change the rate.
The Strawberry Cottage may accomodate several persons. Pricing is based on double occupancy to make our cabins more affordable. Registration & occupancy of more than two guests is subject to a $20 per night per guest fee for each additional occupant regardless of age. Infants less than 12 months old in bassinets or port-a-cribs are excluded from the additional person fee. Additional roll-away beds or sleeper sofas, if available, are also an additional $20 per night regardless of occupancy.
REGISTERED GUESTS ONLY
For the safety and privacy of paying guests, only registered guests are allowed on-property. Visitors are only allowed if registered on the reservation, subject to occupancy policy, limitations & applicable fees, if any.
Smoking is only allowed in the outdoors designated smoking area and not within 20 feet of any cabin, buildings or common areas shared by guests or staff, in compliance with California State and other laws.
For environmental and fire safety reasons only 'DuraFlame' style fire logs may be used in Fireplace Suites or the Strawberry Cottage; wood fires are prohibited. Strawberry Creek Inn will provide one fire log per night. Additional fire logs are available for purchase.
Bookings of 4 or more cabins, whether booked individually or at once, fall under Group Booking rates/policies and have more restrictive cancellation cutoffs (Generally 90 days). Should a booking or set of bookings have an affinity or relation that would normally be handled as a group under general hotel practices, the rate and cancellation terms may be retroactively modified at managements sole discretion to group rates and terms. For this reason, management recommends making inquiries and bookings for 4 or more related cabins directly with inn staff via phone during normal business hours.
Access to or departure from the inn cannot be guaranteed because of inclement weather events, such as snow or ice, or other acts of god.
ERRORS & OMISSIONS
Errors & omissions in advertising, listing, availability or booking can occur. Strawberry Creek is not responsible for such errors, whether technical or human in nature. Should an error occur, we may choose to either honor the reservation request or booking as-is or cancel it at our sole discretion at any time and without notice. Our liability is limited to the refund of any Advance Payments taken.
Violating a policy can be grounds for immediate eviction, forfeiture of lodging fees and liability for damages.
REGISTRATION AND LIABILITY WAIVER
Guest agrees to sign a liability waiver and other registration forms at check in. Refusal to complete the check in and registration process, including waiver, shall be deemed as guests' exercising their right to cancel same-day, with applicable penalties and fees.